Patients’ Rights

Patients of NCHS receiving medical services have the following rights:

  • Freedom from discrimination regarding age, race, creed, religion, sex, national origin, diagnosis or disability
  • To have your dignity, privacy and respect maintained by NCHS staff
  • To have your property treated with respect while staff members are in your residence
  • To be informed about and participate in decisions regarding your care, including your individualized plan of care or service
  • To be informed about any changes that may take place regarding your treatment or services
  • To be provided with legitimate identification by anyone who enters your home to provide services to you on behalf of NCHS
  • To have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected
  • To have your privacy and security and personal information protected at all times including all medical records information in accordance with law and regulation
  • To ensure assessments and management of pain are relevant to the services being provided
  • To refuse care, treatment or services within the boundaries set by law, including the anticipated ramifications or consequences that may result due to the refusal of care and services
  • To express complaints, grievances or concerns without fear of discrimination or reprisal
  • To be provided with appropriate information from which you are able to give consent for care or service, and the continuation, transfer, or termination of that care or services
  • To receive all information in a manner in which you understand
  • To be informed in a timely manner if the prescribed care or services are not within the scope, mission or NCHS’ philosophy of care, and therefore be provided with transfer assistance to another healthcare provider
  • To be given access to and have the ability to request amendments to and receive disclosure regarding your health information as permitted under applicable law
  • To be informed of any experimental or investigational studies that are involved in your care, and be provided with the right to refuse any such activity
  • To honor your wishes regarding end-of-life decisions and be informed of any limitations NCHS may have in respect to those wishes
  • To receive an explanation of your bill, regardless of the source of payment.

Patients’ Responsibilities

You can assist us in providing for your medical needs by:

  • Properly using, cleaning and storing your equipment as instructed
  • Providing complete and accurate information about your medical history, allergies, current medications, surgeries and other matters relating to your health
  • Reporting any changes in your insurance or health care coverage
  • Accepting the consequences of any adverse outcomes that may occur if you do not follow the proposed plan of care or treatment course
  • Maintaining a safe environment in your home
  • Reviewing and understanding the patient information given to you regarding your care and any equipment provided to you
  • Requesting additional information or other assistance with any information you are given that you do not fully understand regarding your care or services or the payment of your care or services
  • Extending courtesy and respect to NCHS staff and the treatment of their property
  • Meeting your financial commitments as agreed to with NCHS.

Please notify NCHS if you:

  • Change your contact information (address, phone, email)
  • Change your insurance
  • Experience a problem with your care or services
  • Are admitted to the hospital
  • Are advised by your physician to change or discontinue medications
  • Will not be home at the agreed upon time for delivery or home visit.